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Findings From Provider Survey
Background
Once data on Native Hawaiian children and their families were obtained
through literature searches, agency reports, and census information, the
study required further information on the quality and types of services
available to this population in communities throughout the State. Two
surveys were designed to gather the additional information: a
Consumer
Survey and a
Service Provider Survey. These instruments provided
information on the perceptions of community representatives and service
providers based on the four major influences on child development during
the first five years of life: family, parenting, health, and early care
and education. This section presents information relating to the Service
Provider Survey.
Goal
The goal of the Service Provider Survey was to gather information from
community agencies about their programs and the services they provide to
Native Hawaiian children and families.
Method
Survey respondents were service providers working with Native Hawaiian
children and families throughout the State. The State is divided into
ten areas, as determined by Ho'owaiwai Na Kamali'i:
- Two counties (Maui and Kaua'i),
- Hawai'i County-East,
- Hawai'i County-West, and
- Six moku on O'ahu-'Ewa/Wahiawa, Honolulu (Kona), Ko'olau
Loa, Ko'olau Poko, Waialua, and Wai'anae.
Programs providing support in any of the four major influence areas
of child development (family, parenting, health, and early care and
education) were selected by the county and moku facilitators to complete
the survey. A total of 224 surveys were received from the 10 moku and
county areas.
Additional responses were acquired through another source. In 2002, the
Hawai'i Children's Trust Fund (HCTF) conducted a needs assessment of
family strengthening and child abuse and neglect prevention resources in
11 high school complex areas in the State. Many of the HCTF study
questions were designed to correspond to the Ho'owaiwai Na Kamali'i
Service Provider Survey. A search of the HCTF database for agencies
serving pregnant women and/or serving children ranging from birth to
five years of age yielded 98 surveys from agencies not on the Ho'owaiwai
Na Kamali'i list. These surveys were included in the analysis. Surveys
from the county and moku facilitators, along with the HCTF surveys,
provided the project database with a total of 322 surveys.
Survey Form
Besides program contact and service area information, the Service
Provider survey consisted of 16 questions that centered on: clients
served, staff qualifications and tenure, adequacy and accessibility of
services, and quality of services. Moku and county facilitators
collected the data for the surveys through mailings, faxes, or
individual interviews. For the surveys selected from the HCTF study,
some follow-up phone calls were required to gather information not
included in the HCTF survey but necessary for the Ho'owaiwai Na Kamali'i
survey.
Caution
Feedback from the Ho'owaiwai Na Kamali'i facilitators and from phone
calls to respondents yielded information that prompted the caution that
care should be used in interpreting some of the item results. In
questions 8 and 9, relating to Hawaiians with special needs and
receiving financial subsidies, some respondents provided percentages
based on total agency clientele, rather than on percentages of the
specified subgroup. Similarly, on question 11, regarding agencies'
ability to serve more individuals with present resources, many
respondents indicated they could serve more clients, then proceeded to
explain that they needed more resources or changed resources to
accommodate all of the potential clients. As it is impossible to
determine the extent or direction of any misinterpretation of the
questions, all of the responses to all of the survey questions are
presented in the tables in this section, along with this caution. The
itemization of additional resources needed by agencies is valuable
information and, for that reason, all of these responses are also
presented with this caution.
The results of the Service Provider Survey are presented for the State
and the ten county/moku areas in tables as listed below:
- Categories of service
- Clients served
- How many?
- Age categories
- Percent Hawaiian
- Percent with special needs, with detail about the needs
identified
- Percent receiving subsidies
- Staff qualifications and tenure
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